Returns & Exchange Policy

Eligibility Criteria

• Saree must remain completely unworn, unwashed and undamaged.
• Original loom authenticity tags and price labels must remain securely attached.
• Custom stitched blouses, customized borders, falls, or hem finishing are strictly ineligible for return.
• Original packaging materials, silk preservation cards, and premium boxes must accompany the return request.
• Items bought on SALE are non-returnable, except in cases of quality control issues.
• Online purchases can be returned only to our online warehouse, not to our physical stores.

Exchange Protocols

We accommodate exchanges for products of equivalent value or higher. If you wish to substitute a saree weave, please contact our concierge team to reserve the alternate selection prior to dispatching your return. Exchanges are available only on our online store, not at our physical stores.

Gift Cards & Refunds

Approved returns are credited as a gift card, redeemable only on our online store, not at our physical stores. We issue refunds only when the issue is on our side, such as a sold-out product or a quality control issue.

Refunds are processed immediately following successful quality control inspection at our online warehouse. Funds will reflect in your source card, UPI link, or bank account within 5 to 7 working days. International transactions may occasionally require up to 10 business days.